JivoChat Live Chat [Official]
Jivo Omnichannel Suite
Finally! Live Chats, Emails, Calls and Facebook messages in one App
Business Communicator for E-Commerce
Unlike other live chat apps on the Bigcommerce Market, Jivo is omnichannel.
Well, what does that mean?
It means live chats on your website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.
Everything is in one place: your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools
Too easy: your team can react quickly to all inquiries — you don’t have to switch between apps to reply on different channels
Sales booster: you can double your sales by increasing website conversion rates and building better customer service experiences.
How does it work? 4 Platform Connection:
Live Chat: Talk with new and current visitors to your site with a proactive in-app chat.
Facebook: Continue your conversation on your customers’ favorite social media outlet: Facebook.
Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.
Email: Redirect emails from your company’s address (like firstname.lastname@example.org) to the JivoChat Inbox – your team will reply faster and no message will ever be missed.
Social Proof. Every month: Jivo empowers 240k websites and 40k Facebook Pages around the world to engage in over 12 million live chats.
What makes JivoChat different?
Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.
Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds.
Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
Multi-agent chats: Transfer and invite colleagues to participate in open support chats with customers.
What We Do Better:
Access Facebook: Have live chat on Facebook easily without needing to log in or open a new tab.
Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate live chats with them upon conditions you’ve set.
Automatic Translator: Forget the language barriers, Jivo will translate your live chat in both directions instantly and fluently.
Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
Pointer: Highlight specific items on your website for your visitors.
Typing Insight: See the messages that visitors live typing before they hit “send.”
CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
Quick Site Load Time: Don’t worry about your loading time: Jivo scripts are loaded asynchronously.
Install and activate the WordPress Plugin
After installation, click the JivoChat section in the left toolbar
Create a new JivoChat account, or use your existing one
Click to Download and install the agent’s app on your computer or mobile, or use our browser-based app
Can I use JivoChat for free?
Absolutely! You can use JivoChat for free with up to 5 online agents and with limited features. For the first 14 days all features will be available too.
Do I need any software on my server for JivoChat to work?
No, you don’t! JivoChat is a SaaS service, which means all the server stuff is on us. You just need to install the WordPress module, and you’re all set.
How will I receive messages from my customers?
You can choose to install the desktop app, or you can install our JivoChat app on your iOS or android device, or you can use our web-based app right in your browser!